3-year check & service of spectro::lyser V3

If a spectrometer probe is returned to s::can premises in order to perform a “3-year check and service”, s::can will perform following preventive service activities:
•          Initial test (obligatory)
•          Replacing certain housing’s O-rings (obligatory)
•          Replacing internal battery & desiccant (obligatory)
•          Replacing compressed air fittings (incl. internal fittings, obligatory)
•          Firmware update (if required)
•          Replacing light source module (if required due to its condition)
•          Servicing optical components (if required due to its condition)
•          Upgrading internal optical components (if improved designs are available)
•          Linearity & accuracy test with standard solutions (obligatory)
•          Final test (incl. pressure test, obligatory)

The results of the initial test might indicate the need of repair services – s::can will provide a quote for such repairs and wait for the customer’s purchase order prior to performing them.

If the returned s::can spectrometer probe was built more than 3 years ago, s::can grants 2 years of warranty for replaced components (incl. light source & optical components, if applicable).

If the returned s::can spectrometer probe was built less than 3 years ago, s::can grants another 3 years extended guarantee covering the entire spectrometer probe. The extended warranty period is stored in the s::can database with the specific serial number, therefore s::can is able to track this for each single spectrometer probe.

Please remember: Customers who bought s::can spectrometer probes less than 3 months ago can apply for the 3 years extended guarantee using the s::can extended guarantee card.

Find Extended Warranty Card on our Customer Portal

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